Quality & Safety

Our focus at UNC Health Rockingham is to deliver safe, high-quality care and outstanding service to every single patient. We have a strong commitment to include our patients and their families in decision making, along with our doctors, nurses and other health care professionals. We are proud of our colleagues and the work they do each day to create a culture of patient safety and quality improvement. We are a nonprofit, 108-bed community hospital preserving excellent, compassionate and trusted care.

We invite you to learn more about some of the work we do every day.

Motivated by our mission, quality care is our top priority. UNC Health Rockingham focuses on:

Delivering safe, effective, compassionate care
Enhancing patient care standards
Implementing efficient processes
Promoting healthy lifestyles

How We Achieve Quality Care

Monitoring our quality and using evidenced-based care standards allows us to provide you with excellent care and services.

DNV Accreditation

UNC Rockingham Health Care (UNC Health Rockingham) is accredited by DNV-GL Healthcare, Inc., an accrediting body authorized by the U.S. Department of Health and Human Services, Centers for Medicare and Medicaid Services. Feel confident you’ll receive excellent care and treatment at UNC Health Rockingham because The DNV accredits our hospitals and facilities. Each year, we ask the DNV to review our organization against their set of accreditation standards. That means our programs, services, and staff meets or exceeds their national quality of care and safety requirements. We consistently pursue excellence in patient care and challenge our organization to improve with each DNV review.

The public may contact DNV-GL to report any concerns or register complaints about a DNV-GL accredited health care organization. Complaints may also be submitted online by clicking here, via e-mail to hospitalcomplaint@dnv.com, phone at 866-496-9647, fax at 281-870-4818, or by mail to:

Attn: Healthcare Complaints
DNV Healthcare USA Inc.
4435 Aicholtz Road
Suite 900
Cincinnati, OH 45245

Accredited Imaging & Radiology Care

Rest assured you’ll be safe during your imaging procedure. We have the best possible equipment, image quality, and staff. The American College of Radiology has accredited UNC Health Rockingham locations in:

CT
Mammography
MRI
Nuclear medicine
Ultrasound

HIMSS Analytics

Awarded Stage 6 status by HIMSS Analytics, recognizing significant advancements in IT capabilities (2015).

College of American Pathologists Accredited Laboratory

Achieving and maintaining laboratory accreditation is vital to providing high-quality patient care. The CAP’s Accreditation Programs are universally regarded as the most rigorous choice to achieve and maintain accreditation. Participation in the CAP’s accreditation program demonstrates the laboratory’s commitment to the highest quality and patient care.

Core Measures of Quality

Why should patients choose a particular hospital? In health care, quality means positive outcomes and the peace of mind of knowing that you are being treated at an excellent organization.

The Hospital Quality Alliance is a public-private collaboration established to promote reporting on hospital quality of care. As a third-party evaluator, Hospital Compare's sole mission is to compare and rank key services.

The Hospital Compare website display how often hospitals provide recommended for patients having surgery, or being treated for a heart attack, heart failure or pneumonia.

Key Initiatives and Commitment

Adherence to strict hand hygiene practices is extremely important to the health and safety of our patients. When healthcare employees properly wash their hands, we decrease the chance of our patients acquiring an infection while they are in our care. This saves lives! We use the Clean In, Clean Out program which sets expectations that all employees wash their hands or hand sanitize every time they enter and exit a patient room and also monitors compliance. The hand hygiene goal applies to both clinical and non-clinical staff members because we all keep our patients safe by practicing proper hand hygiene.

You will be cared for by members of our team who understand the necessity of proper hand hygiene. Hand washing is a simple measure, but one we take seriously at UNC Health Rockingham. We encourage patients and visitors to participate in and promote good hand hygiene by following proper hand washing procedures.

UNC Health Rockingham's hand washing process is as follows:

Wet hands with warm water
Apply soap and rub hands vigorously for at least 20 seconds covering all surfaces of hands and fingers
Rinse hands with warm water
Dry hands thoroughly using a disposable towel
Use the towel to turn off the faucet

You'll be in the care of staff who've been trained on the best practices for fall prevention. We work hard at UNC Health Rockingham to prevent patient falls by using the latest evidence on best practices for fall prevention.

Falls can occur in any type of health care institution and to any type of patient. Changes in the patient's health status, responses to medication, treatments or anesthesia, and being in unfamiliar surroundings are some of the leading causes for patient falls.

Our Pharmacy Department will provide you with assistance from highly trained staff and clinicians who ensure the delivery of pharmaceutical care at the hospital.

Everything we do centers around being among the best in clinical and service excellence, patient safety, research and education, and ultimately help people make the best use of medication.

Quality or Patient Concerns

Report relevant, valid information or concerns about our quality and safety to UNC Health Patient Relations at 984-974-5006 or via email.

If your concern isn’t resolved through UNC Health Rockingham, report your concern or register a complaint about UNC Health Rockingham to the DNV:

Complaints may also be submitted online by clicking here, via e-mail to hospitalcomplaint@dnv.com, phone at 866-496-9647, fax at 281-870-4818, or by mail to: