Morehead Memorial Hospital has successfully completed its new three-year accreditation from DNV GL – Healthcare.

By earning accreditation, Morehead has demonstrated it meets or exceeds patient safety standards  (Conditions of Participation) set forth by the U.S. Centers for Medicare and Medicaid Services.  DNV GL’s accreditation program is the only program to integrate the ISO 9001 Quality Management System with the Medicare Conditions of Participation. ISO (International Standardization Organization) is a quality management system that has been used in industry for years.

It is now a standard in healthcare.

“Morehead has worked hard to achieve this certification, and they have done so with unwavering commitment from their top leadership to make their hospital the best it can be,” says Patrick Horine, President of DNV – GL Healthcare. “ISO certification isn’t just an award or trophy for something you’ve done; it’s public evidence that you are at the top of your game with an obvious plan in place to make excellence an every day objective.”

Susan Netherland, Morehead Hospital’s director of quality management, agrees.  “The DNV GL program is consistent with our long-term commitment to quality and patient safety.  The ability to integrate ISO 9001 quality standards with our clinical and financial  processes is a major step forward.”

ISO 9001 brings science to the art of caregiving; it helps to standardize processes around things that are proven to work, by the people doing the work.  It empowers frontline workers while creating an environment of predictability for the entire organization. The ultimate impact of ISO within hospitals is the reduction or elimination of variation, so that critical work processes are done consistently and the “best ideas” aren’t held by one person or one department, but are ingrained in the organization itself.

Businesses that implement ISO do so for both the internal and external benefits. Internally, it helps staff create clear and consistent processes of patient care, and ensures that progress is constantly being made toward specific quality objectives. Externally, it tells the public, as well as insurers and regulatory agencies, that the hospital is not only talking about quality, but is pursuing it with discipline and transparency.